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Frequently
Asked Questions
Q: What is OUR-HR.net?
A: OUR-HR.net is a very secure and affordable, Internet-Based,
Online Employee Benefits Communicator web site designed by Employee Benefit
Specialists with over a decade of experience.
Q: How secure is
OUR-HR.net?
A: Security is a concern anytime you use online services. We have
the most up-to-date security in place including, but not limited to, SSL
Certificates, Microsoft SQL Server, AuthentiX ISP password software and
more. For more information, click here.
Q: What are some
of the features and services you provide?
A: We provide many features and services, for details, please go
to Employers section or Agent/Brokers section
or here.
Q: Do I need special
equipment?
A: No, there is no special equipment required, just a computer
with internet connection.
Q: Do I have to
buy and download special software?
A: No, there are no downloads required, everything you need is
on our site.
Q: Can Employers
place employee per-pay-period deduction data online? If so, is it safe?
A: Yes, our services for BasicPlus™ includes the ability for
the employee to logon with special passwords to retrieve their personal
per-pay-period deduction data through Microsoft SQL Server technology.
Our site is designed with security in mind. All employee data is accessible
only with specific retrievable methods via limited data design.
Complete Employee Social Security Numbers and Employee Addresses are never
posted on our server at anytime which prevents "hackers" from
retrieving employee data.
Q: Is there a limit
on the number of times employees can access the system?
A: No, there is no limit and the system is accessible 24-7 from
virtually anywhere with internet access.
Q: What is the
minimum size employer group you will accept?
A: There is no minimum, we accept all size employer groups.
Q: Do you share
or sell employer/employee information?
A: Absolutely Not! We hold Company, Employer and Employee information
in the strictest of confidentiality and never share or sell any information
to anyone, for more information see our Privacy
Policy.
Q: Can HR/Payroll
Departments post documents, files and forms online?
A: Absolutely, one of our many goals is to help HR/Payroll Departments
become as "paperless" as possible. For more information, click
here.
Q: Do you offer
online enrollment?
A: Yes. Although we have the capability and technology, at this
time we do not endorse exclusive online employee benefit enrollments for
most insurance products due to loss and lack of proper communications,
liability and security reasons. You should always be concerned about posting
private employee information online. Our enrollment capabilities are far
advanced over exclusive online enrollments, we combine the old with the
new for better communications. Online enrollments with us are conducted
on a case-by-case method.
Q: Do you require
long term contracts?
A: Absolutely Not! There are no long-term obligations. If at any
time you are not satisfied with our service, for any reason, you may cancel
your service.
Q: Is it more economical
for the Employer to sign up direct with OUR-HR.net rather than obtaining
your services through an Agent, Broker, or Distributor?
A: No, the cost and services are the same.
Q: How does OUR-HR.net
compare in cost & service to other online services?
A: We feel, along with our current clients, that we offer the best
service for the money.
Q: What is the
cost for your services?
A: The cost for Basic™ services is as low as $25 per month.
Contact us for more information at servicesales@our-hr.net
or call toll free: (800) 665-5981 or local (662) 334-6951
Q: How do we sign
up for your services?
A: Simply Sign Up here or contact us at servicesales@our-hr.net
or call toll free (800) 665-5981 or local (662) 334-6951
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